My Course Does Not Appear to Play Properly - What Can I Do?

Here are some steps to diagnose where content is perhaps not working. It is not necessarily exhaustive, but should be a good start...

If you are experiencing problems viewing content then either you or your IT Team can explore the following troubleshooting steps:

1. Has there been an interruption of service or connection problems to the Local Network?
2. Are there any issues related to external network providers e.g. B.T.?
3. Are other users on the site able to view the e-Learning, or are they too experiencing identical problems?
4. Does the problem still happen if you try to access the course on a different computer?
5. Does the problem still happen if you try to access the course with your computer at a different location?
6. Does the computer have up to date Malware/Virus protection, and is the computer free of all such issues?
7. Is the Internet Browser and Flash Player working correctly, and are there any unexpected plug-ins or extensions that could be interfering?
8. Are there any Firewall or Proxy settings interfering?
9. Have there been any recent IT policies rolled out that may interfere?

If you find that these steps have not resolved the issue then please let us know.