How to Create RFIs and TQs and Respond to Them

In this article we explain the following:-

• How to Create RFIs and TQs and Respond to them 
• Creating an Instruction to search (Training Video included)
• Replying to an RFI/TQ

How to Create RFIs and TQs and Respond to them 

Whilst not a contractual requirement, it is very useful to run a parallel RFI (request for information) or TQ (technical query) system alongside the contractual processes. These can be kept separate from the Early Warning process. RFI/TQ’s would be more run of the mill information that is needed. This could be the colour of something or the specification of something that is some time in the future. If they are looking as though the lack of response could cause a problem, then this matter could then be raised in parallel as an Early Warning to make the other Party clear that the lack of this information could be a problem. Most RFI/TQ’s will hopefully get answered or responded without the need for then having to notify an Early Warning. The response time for answering an RFI/TQ is not a contractually binding timescale, and certainly not an instant Compensation Event if it is not responded to by the date the Contractor stated the answer was needed by.

Creating an Instruction to search 

The Contractor can create an RFI/TQ by clicking on “RFI/TQ” from the green “Create New” drop-down button at the top of the page or by selecting the “Create New” button on the RFI/TQ module. They would state the details of the RFI/TQ being asked, and when a response is ideally needed by. This then creates a draft which can be checked and amended as necessary (press “save” if you make any changes to the draft before sending) and if relevant an attachment can be added before using the “Communicate RFI/TQ” to submit.

Training Video: How to raise a RFI/TQ:

Replying to an RFI/TQ

The Project Manager can use the “reply” tab for each RFI/TQ to issue their response. They fill in their response and submit which then updates the Register with their response.