Articles in this section

Built Intelligence Single Sign-On and Multi-Factor Authentication Account Setup and Access

Lily Page
  • Updated
Follow

This article is a guide to using Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for your Built Intelligence accounts:

  • Bridge eLearning Academy
  • ReachBack
  • FastDraft Managed Service (UK/OZ/ZA)
  • Zendesk Support 

This guide contains the following:

Introduction

Nowadays protecting sensitive data and ensuring secure access to systems is imperative. To achieve this, many organisations are turning to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) as essential components of their cybersecurity strategies. Here's why introducing MFA is crucial for individuals and organisations alike:

  • Enhanced Security
  • Protection from Data Breaches
  • User Convenience
  • Adaptation to Evolving Threats

MFA provides a vital layer of protection for individuals' and organisations' sensitive information, offering security, and peace of mind. 

Authenticator Mobile Applications

An Authenticator Mobile Application is a security tool used to enhance the security of online accounts and services. It is typically installed on a smartphone or tablet, and generates time-sensitive, one-time codes that users must enter when logging into their accounts.

The primary purpose of an authenticator app is to add an extra layer of security to your online accounts. Even if someone obtains your password, they won't be able to access your account without the time-sensitive code from the authenticator app, which is generated on your personal device.

Popular authenticator apps include Google Authenticator and Microsoft Authenticator. These apps are widely used by various online services to help protect user accounts from unauthorised access and security breaches. Click the links below to find out more about installing these apps, and choosing the right one for you:

Before you begin setting up your MFA/SSO, you'll need to download an Authenticator app on your personal device. 

How to Set Up your SSO/MFA

Built Intelligence now have MFA/SSO enabled for users with Bridge (our eLearning Academy), ReachBack, FastDraft Managed service (UK, OZ and ZA) and Zendesk Support accounts. Use the instructions below to navigate your way through setting up your MFA.

Step # Step by Step Guide
1.

Download and install the Microsoft or Google Authenticator app on your mobile device. 

Visit the Apple app store or Google play store on your mobile and install either Microsoft or Google Authenticator. 

If you are a New user, continue from Step 2. If you are a Returning user, skip to Step 5.
2.

When you register for a Built Intelligence, whether it's Zendesk Support, Reachback, FastDraft or Bridge Academy, you will receive a welcome email.

Click the link in the email. 

welcome learning awaits email.png
3.

You will be taken to the Log In page.

Enter your email address, and a password of your choosing, click to agree to the T&C's, and when you are ready click Sign Up.

sign up.png
4.

 

You'll be sent a verification email, to verify that it is you trying to gain access.

Click the link in the email.

Verify your email.png

verification email.png

Note: Clicking the link in your email will take you to this screen:

Your email is now verified.png

Depending on which platform you are logging into, click the appropriate link - 

For our eLearning Academy users, click 'Built Intelligence Academy LMS'.

For FastDraft users (of our Managed instance only), click 'Built Intelligence FastDraft'.

For ReachBack users, click 'Built Intelligence ReachBack'.
5.

This will then lead you back to the sign-up process, where you will need to enter your email and password again. You will then see a QR code that requires scanning.

Scan this QR code using your Authenticator mobile application of choice.

You will then be given a one-time code on the app, which you'll need to enter before you select Continue.

Note: the code refreshes every 30 seconds, so you will always have a unique one-time code to enter. Do not enter a code that has expired.

If you are unable to use an Authenticator app on your phone, click here to view our instructions on setting up MFA using a web browser extension. 

 

Note: Do NOT scan the QR code on the right, it is only a demo code. You will get your own unique QR code by following the steps in this article.

scan QR code.png

Note: Depending on which Authenticator application you have installed, your options to scan a QR code will look different.

If you have downloaded the Microsoft Authenticator, when you select the '+' sign in the top right hand corner, select Other (Google, Facebook, etc.).

microsoft options.png

If you have downloaded the Google Authenticator, when you select the '+' sign in the bottom right hand corner, select Scan a QR code.

google options.png
6.

After you have scanned your QR code, select Continue. 

Next time you need to log in, you'll be asked to Verify Your Identity by entering another one-time code.

Select Continue once you have entered the code.

verify identity.png

 

What if I can't use my phone?

If, for whatever reason, you can't use your phone to authenticate, you can use the Authenticator Extension for web browsers. Follow the steps below to set up your MFA using the browser Extension. 

Step # Step by Step Guide
1.

Click here to download the Authenticator Extension.

Download extension.png
2.

Once you've downloaded the extension, go to your login page. Enter your email address, a password of your choosing, and select 'I Agree to the Built Intelligence T&C's'. 

sign up.png
3. 

You will then see a QR code that requires scanning.

scan QR code.png
4. 

Select the puzzle piece icon, and you'll see the Authenticator option.

authenticator extension.png
5. 

Select the below icon to Scan a QR Code.

scan a qr code.png
6. 

You'll then be able to use your mouse in a drag-and-drop function, to select the area of the QR code.

select QR code area.png
7.

A popup will appear saying '[email address] has been added'. Select OK.

added popup.png
8. 

Click the puzzle piece icon again, select Authenticator, and enter the code you are shown.

authenticator code.png

Note: the code refreshes every 30 seconds, so you will always have a unique one-time code to enter. Do not enter a code that has expired.
9.

Select 'Continue', to be logged in. 

continue.png

Follow Up

Once you have completed all of the above steps, you should now be logged in to your account. Moving forward, whenever you need to sign back in you will be asked for a new one-time code, which you can find on your Authenticator app.

FAQ's

If you require further support with setting up your SSO/MFA, please click here for further assistance.  If that doesn't help you can contact us by emailing support@builtintelligence.com. A ticket will be raised, and a member of our team will be able to offer you assistance. 

Related articles

Comments

0 comments

Please sign in to leave a comment.