This article is a guide to using Single Sign-On (SSO) and Multi-Factor Authentication (MFA) for your Built Intelligence accounts:
- Bridge eLearning Academy
- ReachBack
- FastDraft Managed Service (UK/OZ/ZA)
- Zendesk Support
This guide contains the following:
- Introduction
- Authenticator Mobile Applications
- How to Set Up your SSO/MFA
- What if I can't use my phone?
- Follow Up
- FAQ's
Introduction
Nowadays protecting sensitive data and ensuring secure access to systems is imperative. To achieve this, many organisations are turning to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) as essential components of their cybersecurity strategies. Here's why introducing MFA is crucial for individuals and organisations alike:
- Enhanced Security
- Protection from Data Breaches
- User Convenience
- Adaptation to Evolving Threats
MFA provides a vital layer of protection for individuals' and organisations' sensitive information, offering security, and peace of mind.
Authenticator Mobile Applications
An Authenticator Mobile Application is a security tool used to enhance the security of online accounts and services. It is typically installed on a smartphone or tablet, and generates time-sensitive, one-time codes that users must enter when logging into their accounts.
The primary purpose of an authenticator app is to add an extra layer of security to your online accounts. Even if someone obtains your password, they won't be able to access your account without the time-sensitive code from the authenticator app, which is generated on your personal device.
Popular authenticator apps include Google Authenticator and Microsoft Authenticator. These apps are widely used by various online services to help protect user accounts from unauthorised access and security breaches. Click the links below to find out more about installing these apps, and choosing the right one for you:
Built Intelligence offers the ability to authenticate your account via either an AUTHENTICATOR APP or via SMS text message.
How to Set Up your SSO/MFA
Built Intelligence now have MFA/SSO enabled for users with Bridge (our eLearning Academy), ReachBack, FastDraft Managed service (UK, OZ and ZA) and Zendesk Support accounts. Use the instructions below to navigate your way through setting up your MFA. If you have not previously set up your SSO/MFA but have used our platforms in the past, you will need to SIGN UP.
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Step 1.
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When you register for a Built Intelligence, whether it's Zendesk Support, Reachback, FastDraft or Bridge Academy, you will receive a welcome email. Click the link in the email. |
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Step 2.
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You will be taken to the Log In page. Enter your email address, and a password of your choosing, click to agree to the T&C's, and when you are ready click Sign Up. |
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Step 3.
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You'll be sent a verification email, to verify that it is you trying to gain access. Click the link in the email. |
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Note: Clicking the link in your email will take you to this screen: Depending on which platform you are logging into, click the appropriate link - For our eLearning Academy users, click 'Built Intelligence Academy LMS'. For FastDraft users (of our Managed instance only), click 'Built Intelligence FastDraft'. For ReachBack users, click 'Built Intelligence ReachBack'. |
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Step 4.
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This will then lead you back to the sign-up process, where you will need to enter your email and password again, this time selecting Log In. You will then see two options:
Go to step 5 if you would like to authenticate via an Authenticator app on your phone. Go to step 6 if you would like to authenticate via SMS text message. |
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Step 5.
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IF YOU ARE AUTHENTICATING VIA AN APP: (see Step 6 to authenticate via an SMS message) Scan this QR code using your Authenticator mobile application of choice. You will then be given a one-time code on the app, which you'll need to enter before you select Continue. Note: the code refreshes every 30 seconds, so you will always have a unique one-time code to enter. Do not enter a code that has expired. If you are unable to use an Authenticator app on your phone, click here to view our instructions on setting up MFA using a web browser extension. Alternatively you can authenticate using SMS text message - see step 6.
Note: Do NOT scan the QR code on the right, it is only a demo code. You will get your own unique QR code by following the steps in this article.
After you have scanned your QR code, select Continue. |
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Note: Depending on which Authenticator application you have installed, your options to scan a QR code will look different. If you have downloaded the Microsoft Authenticator, when you select the '+' sign in the top right hand corner, select Other (Google, Facebook, etc.). |
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If you have downloaded the Google Authenticator, when you select the '+' sign in the bottom right hand corner, select Scan a QR code. |
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Next time you need to log in, you'll be asked to Verify Your Identity by entering another one-time code. Select Continue once you have entered the code. |
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Step 6.
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IF YOU ARE AUTHENTICATING VIA SMS: Select the country you are in, and enter your phone number. Click Continue. |
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Once you receive the SMS text, enter the code you have been given. If you do not receive a code, click Resend. If you wish to use an Authenticator app instead, click Try another method. Once you've entered your code, click Continue and you will be logged in. Note: if you still do not receive a code after clicking Resend, please email support@builtintelligence.com and a member of the team will assist you. |
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Next time you need to log in, you'll be asked to Verify Your Identity by entering another one-time code which will automatically be texted to you. Select Continue once you have entered the code. |
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What if I can't use my phone?
If, for whatever reason, you can't use your phone to authenticate, you can use an extension on your web browser:
For Google Chrome - Google Chrome Authenticator Extension
For Microsoft Edge - Microsoft Edge Authenticator Extension
Follow the steps below to set up your MFA using the browser Extension.
| Step # | Step by Step Guide |
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Step 1. |
Click here to download the Authenticator Extension. |
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Step 2.
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Once you've downloaded the extension, go to your login page. Enter your email address, a password of your choosing, and select 'I Agree to the Built Intelligence T&C's'. |
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Step 3.
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You will then see a QR code that requires scanning. |
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Step 4.
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Select the puzzle piece icon, and you'll see the Authenticator option. |
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Step 5. |
Select the below icon to Scan a QR Code. |
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Step 6.
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You'll then be able to use your mouse in a drag-and-drop function, to select the area of the QR code. |
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Step 7.
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A popup will appear saying '[email address] has been added'. Select OK. |
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Step 8.
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Click the puzzle piece icon again, select Authenticator, and enter the code you are shown. Note: the code refreshes every 30 seconds, so you will always have a unique one-time code to enter. Do not enter a code that has expired. |
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Step 9.
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Select 'Continue', to be logged in. |
Follow Up
Once you have completed all of the above steps, you should now be logged in to your account. Moving forward, whenever you need to sign back in you will be asked for a new one-time code, which you can find on your Authenticator app.
FAQ's
If you require further support with setting up your SSO/MFA, please click here for further assistance. If that doesn't help you can contact us by emailing support@builtintelligence.com. A ticket will be raised, and a member of our team will be able to offer you assistance.
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