How to Clear Cache & Cookies

This article is a guide to clearing your cache/cookies.

This guide contains the following:

• Why clear cache/cookies?
• Chrome
• Microsoft Edge
• Contact Support

Why clear cache/cookies?

Sometimes you might find that you're having trouble logging in, for example if you see the below screenshot:

Or perhaps certain pages/content are struggling to load, or are not loading correctly. 

In both of these cases it's useful to clear your cache/cookies in the first instance as a troubleshooting step. Below are instructions on how to clear your cache/cookies on both Chrome and Edge browsers.

Note: before clearing anything, please close down any open tabs you have for FastDraft or our Academy.

Chrome

Copy chrome://settings/content/all into the address bar.

Search for builtintelligence and delete all entries in the dropdown (or click Delete Displayed Data).

Microsoft Edge

Copy edge://settings/content/cookies/siteData into the address bar

Search for builtintelligence and delete all entries in the dropdown (or click Remove All Shown).

Contact Support

If the above steps don't work, please contact the Customer Success Team by emailing support@builtintelligence.com where a ticket will be raised for you.